TALK TO US
We'd love to hear from you
​E-MAIL

PHONE
Tel: UK Mobile 07876 251966
FAQ
1
​How do I
place an order?
Select the Shop for Products button above and you'll find all of the lovely Smells Clean range.
If you don't see what you need, drop us a line or fill in the enquiry box above and we'll try our best to help.
2
Payment
& Shipping
We ship all of our orders three times a week.
Depending on your order size, we either ship by UK Royal Mail or by courier for heavier items.
Orders up to 3 bottles will be £3.25 per parcel (postage and packaging)
Orders of 4 bottles or more will be from £5.95 per parcel (postage and packaging) depending on parcel weight. P&P is calculated at order point
Shipping time is up to three working days
We ship to the UK mainland only, for the moment. If you have an overseas enquiry, please email us. If you would like us to deliver to Scottish Islands, Scottish Highlands, Isles of Scilly, Isle of Man, Isle of Wight, Northern Ireland or the Channel Islands, please get in touch and we will get a quote for shipping.
3
Secure Ordering
& Payment Options
All payments are administered to online using Stripe or PayPal through Wix.
You can use credit and debit cards or PayPal.
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4
Returns
& Refunds
If you are not delighted with your purchase, we will accept returns of unused product only.
Please contact us by email to arrange a return within 14 days of delivery.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods.
You need to notify Smells Clean of your wish to cancel your order within this time period by email.
You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.
You, as the purchaser, are responsible for the postage cost of returning the goods.
This is in line with UK Consumer Contracts Regulations for online purchases.